Delivery Delays Explained: Postal Issues and Faster Air Options

Cause of the Delays

These delays are not due to raw material shortages or procurement issues. The primary cause is disruptions and delays within the postal network. Our product quality, inventory, and shipping readiness remain normal, and we continue to dispatch orders as scheduled; however, the transit phase may take additional time.

Our Current Response

Until conditions improve, we are proactively shipping via non-postal air services (commercial air courier and air cargo) where appropriate to deliver your orders as quickly as possible. In some regions or for certain products, this may enable faster delivery than standard postal routes.

Please note: tracking numbers and tracking pages may differ from our usual postal tracking.

What This Means for Your Order

• Delivery time: It may take longer than usual, with timing varying by region and period.
• Tracking visibility: Tracking updates may experience delays before appearing online.
• Shipping method: We may switch to the most suitable available method after your order is placed, and we will notify you when applicable.

How You Can Help

• Please verify that your shipping address is complete and accurate.
• If your order is time-sensitive, contact us before placing it and we will advise the best available shipping option.
• For existing orders, we will send the latest tracking details as soon as your package ships.

Closing

We are continuously reviewing our internal processes and delivery routes to improve speed and reliability. We are truly sorry for the inconvenience caused and appreciate your kind understanding and continued support.